Getting ignored or fobbed off? We draft a clear escalation letter for you to send to the company, bank, provider — or the right complaints route.
When you’ve already complained and you’re getting nowhere — generic replies, delays, or silence — the next step is often a proper escalation letter that sets out the facts clearly and calmly.
Quaerens is not a law firm and does not provide legal advice. We provide practical support: we review what you have, explain it in plain English, and draft a structured escalation letter for you to send.
Fixed admin fee: £2,000. No guarantees — just clear wording, sensible structure, and a practical escalation plan.
This service is designed for situations where a complaint has already been raised — but you’ve received a refusal, a vague “final response”, or no meaningful reply at all.
We help you formally escalate the matter using clear, structured wording that reflects complaint procedures, regulator expectations, or internal escalation routes.
You remain in control: we draft the escalation, you submit it. If the matter clearly requires a solicitor or litigation, we will tell you upfront.
If you’ve already complained and hit a wall, send us what’s happened so far — including the response you received. We’ll explain your escalation options and draft clear, professional escalation wording for you to submit.
Fixed admin fee: £2,000
Important: Quaerens is not a law firm. We do not provide legal advice. We provide practical escalation support and professional drafting assistance.
Tell Us What Has Happened So Far
If you’ve already complained and received a response that feels inadequate, dismissive, or procedurally wrong — tell us what’s happened so far and share any correspondence you have.
We’ll review the situation and explain, in plain English, whether formal escalation is appropriate, what stage you’re at, and what escalation routes may realistically be available.
This is a fixed-fee formal escalation support service (£2,000). No guarantees — just clear escalation wording, structured follow-up, and practical guidance.
You can ask general questions here before proceeding. If escalation is unlikely to help — or if a solicitor would be more appropriate — we’ll tell you.
Send us a short summary of what has happened so far and any relevant correspondence. We’ll confirm whether formal escalation is appropriate and what the next realistic steps are.
Submit Your InfoQuaerens is not a law firm. We provide structured escalation support and drafting assistance. We do not guarantee outcomes.
Once a complaint has stalled or been dismissed, escalation can make the difference. A structured, evidence-led escalation often triggers senior review, regulator awareness, or a more meaningful response than repeating the same arguments.
“My complaint had already been rejected. Once it was escalated properly with timelines, references, and clear next steps, I finally received a response from a senior team rather than generic customer service replies.”
— Financial services escalation (UK)
“The escalation made it clear I understood the process and expected a proper review. The tone stayed calm, but firm — and the company took it seriously.”
— Provider dispute escalation (UK)
“What helped most was knowing what escalation could realistically achieve and what it couldn’t. I stopped chasing dead ends and focused on the right pressure points.”
— Consumer escalation review (UK)
Note: Examples above are illustrative. Outcomes depend on the facts, documents, escalation route, and the organisation involved. Quaerens is not a law firm and does not provide legal advice.