INVESTMENT PLATFORM DISPUTE RESOLUTION

Situation: Has Your Investment Platform or Broker Blocked Access or Mishandled Your Account?

If your account has been restricted, your withdrawal delayed, your trades were executed incorrectly, or the platform failed during critical market moments — you may be able to challenge the platform’s handling and seek a fair financial outcome.

Common problems include frozen accounts, unexplained KYC/AML holds, withdrawal limits, trade cancellations, pricing errors, delayed execution, margin/liquidation disputes, and platform outages. Platforms and brokers must handle customer accounts fairly, apply their terms consistently, and deal with complaints properly.

Quaerens supports clients with complex, high-value investment platform and broker disputes. We manage the resolution process through structured documentation, timeline reconstruction, and formal escalation — helping you challenge platform decisions without court proceedings or legal action.

What Are Investment Platform Disputes?

Investment platform disputes arise when a broker or trading platform restricts access, delays withdrawals, mishandles orders, or applies rules inconsistently — causing financial loss, missed opportunity, or unfair outcomes.

• ✅ Blocked or delayed withdrawals – Funds held due to KYC/AML checks, “reviews”, or unexplained restrictions.
• ✅ Account freezes or sudden restrictions – Trading halted, positions locked, or features removed without clear explanation.
• ✅ Execution or order disputes – Slippage, delays, rejected orders, cancelled trades, or disputes over “best execution”.
• ✅ Platform outages and access failures – Inability to trade during volatility or major events, causing losses or missed exits.
• ✅ Pricing / chart errors and incorrect fills – Disputed prices, spreads, or incorrect trade outcomes.
• ✅ Margin, liquidation, or stop-loss disputes – Forced liquidations, margin calls, or stop triggers that appear unfair or incorrect.

If you complained to the platform and received little or no meaningful resolution, Quaerens can assist with structured dispute resolution. We handle complex platform disputes through evidence review, timeline reconstruction, and formal escalation — without court proceedings.

Your Rights With Investment Platforms & Brokers

In the UK and EU, customers have protections when regulated brokers or investment platforms mishandle accounts, apply restrictions unfairly, or fail to deal with complaints properly. These safeguards exist to ensure fair treatment and transparent decision-making.

• Fair treatment and consistent application of terms – Platforms should apply rules fairly and explain restrictions clearly.
• Proper complaint handling – Firms must investigate complaints and provide a reasoned response within the complaint process.
• Appropriate remedies where errors occur – Where errors or failures caused loss, you may be entitled to correction or financial redress.

In the UK, these rights are supported by financial regulation and complaint frameworks, including:

• Financial Conduct Authority (FCA) Rules – Expectations around treating customers fairly and handling complaints properly.
• Financial Ombudsman Service (FOS) – Independent review route for eligible complaints where the firm does not resolve matters fairly.

If your investment platform restricted your account, delayed your withdrawal, or mishandled execution, Quaerens can manage the escalation process — preparing documentation, correspondence, and structured submissions to challenge the platform’s handling without court proceedings.

What Can You Recover?

Where a platform’s handling is unfair or incorrect, clients may be able to recover a range of financial outcomes. Depending on the circumstances, this may include:

• Release of Blocked Funds / Withdrawal Resolution
  Escalation where withdrawals are delayed, reversed, or held under “review” without clear justification or timeframes.
• Correction of Account Restrictions
  Restoring access where accounts were frozen, limited, or features removed in a way that appears inconsistent or unfair.
• Trade Execution / Pricing Corrections
  Challenges involving rejected orders, cancelled trades, disputed fills, incorrect prices/spreads, or “best execution” concerns.
• Platform Failure / Outage Escalation
  Where platform access failures contributed to losses, missed exits, or inability to manage risk during market events.

You do not need to pursue court action to challenge a platform’s handling. Quaerens focuses on complex, high-value investment platform and broker disputes that can be progressed through structured documentation, evidence-led escalation, and formal complaint routes.

Do You Qualify for Investment Platform Dispute Resolution?

Not sure whether your situation is suitable for specialist handling? You may qualify if the following apply:

• ✅ You experienced restrictions, blocked withdrawals, or disputed trading outcomes
  Examples include account freezes, KYC/AML holds, withdrawal delays, execution issues, pricing disputes, margin/liquidation disputes, or outages.
• ✅ You have supporting evidence (or can obtain it)
  Useful items include account statements, order/trade history, screenshots, emails/chats with support, timestamps, and any “final response”.
• ✅ Your case involves meaningful financial value or complexity
  This service is designed for higher-value disputes—typically where the amount at stake, time sensitivity, and platform resistance make specialist handling worthwhile.

If any of this sounds familiar, it’s worth checking. Quaerens can assess your situation confidentially and at no cost — and many platform disputes can be progressed through structured correspondence and escalation without court proceedings.

Why Choose Quaerens?

At Quaerens, we specialise in resolving complex, high-value investment platform and broker disputes through structured documentation, account review, and evidence-led escalation. Here’s why clients trust us when platforms restrict access, delay withdrawals, or mishandle trading:

• ✅ Specialists in Investment Platform Disputes
  We understand common platform failure points—blocked withdrawals, KYC/AML holds, account freezes, execution disputes, pricing issues, margin/liquidation disputes, and outages. We know what evidence matters and how to escalate effectively.
• ✅ No Upfront Cost
  You don’t pay anything initially. If we don’t succeed in securing a fair outcome, you owe nothing — making the process risk-free.
• ✅ Evidence-Led, Structured Escalation
  We organise trade logs, statements, screenshots, and correspondence, rebuild timelines, and pursue resolution through formal complaints and escalation routes — without court proceedings.
• ✅ Human Support
  You’re more than a case file. We listen, explain options clearly, and keep you informed at every step — providing personal, professional, and respectful service.

With Quaerens on your side, you're backed by experience and focused on results. If your investment platform has restricted access, delayed withdrawals, or mishandled trades, we can help you pursue correction or financial redress — starting today.

Start Your Free Assessment
We’re here to help. Quaerens will review your situation, organise the evidence, and pursue dispute resolution on your behalf.

👉 Upload your account statements, trade/order history, and any withdrawal records (if relevant)

👉 Add screenshots, timestamps, and platform emails/chats (plus any “final response”)

👉 Take action today — logs, records, and complaint deadlines can affect the outcome.